Thank you for shopping with החנות המקוונת של Mar & Haben. We aim to ensure you’re completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns

We accept returns within 7 days of delivery for eligible products.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging
• You must provide proof of purchase
• Return shipping costs are the responsibility of the customer (unless the item was incorrect or damaged)

Note: For hygiene reasons, hair products, wigs, and beauty items cannot be returned once opened.

2. Refunds

Once we receive and inspect your returned item:

• We will notify you by email
• If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping fees are non-refundable, unless the return is due to our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@marhabennaturalhairs.shop.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened hair and beauty products
• Used or worn traditional clothing
• Gift cards and digital downloads
• Sale or clearance items (unless defective)

5. How to Start a Return

To initiate a return, please email us at:
📧 info@marhabennaturalhairs.shop
Include your order number, the reason for return, and photos if applicable.

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or card account again
• Contact your payment provider
• If the issue persists, contact us

7. Contact Us

If you have any questions about our refund and return policy, feel free to reach out at:
📧 info@marhabennaturalhairs.shop